Billing and Collection Notification Process Change

In our ongoing efforts to improve our billing and collection process, we are excited to announce some positive changes that will impact how you are notified of potential service disconnections for non-payment

CHANGE IN NOTIFICATION METHOD

Effective April 1, 2024, Woodinville Water District will no longer be utilizing door hangers to notify customers of impending service disconnections. Instead, all discontinuance of service notifications will be sent via mail. This change is to improve staff safety and efficiency. 

INTRODUCING COURTESY CALLS VIA IVR

We understand that this change may take a little time to get used to, so we are pleased to introduce Courtesy Calls through our Interactive Voice Response (IVR) system. 

HOW IVR WORKS

When a potential service discontinuance is identified, our IVR system will automatically place a call to the registered phone number on account. You will hear a pre-recorded message notifying you that your account is past due with instructions on how to avoid service disruption. In order to receive this benefit, ensure that your number is up to date in our records. 

REVISED BILLING AND DELINQUENT PROCESS TIMELINE

 We have also made some minor adjustments to our billing and delinquent process timeline to allow for Telephonic Notice (IVR) and provide for one additional day to restore service during business hours. The revised billing and delinquent process timeline is charted in the right column. If you have any questions or need assistance updating your contact information, please reach out to our customer support team at customerservice@woodinvillewater.com or 425-487-4100.