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1. Why is my water bill higher than usual?

It is possible that you may have used more water or have a leak. Sign up for the Customer Portal to see why.

2. Can I look up my water and/or sewer bill information through the District webpage or pay my bimonthly bill through the Internet?

Sign up for the Customer Portal and get up-to-date usage information and set high usage alert.

3. How does the Board of Commissioners determine when rate increases are needed? How can customers provide feedback or comments regarding proposed increases?

The District prepares an annual Operating Budget based on our proposed operation and maintenance expenses, scheduled capital projects, and anticipated water and sewer revenues for the year. Rate increases are proposed when anticipated costs exceed revenues. The proposed budget is presented to the District Commissioners in Number ember and a Public Hearing is held at that time to obtain customer feedback. The scheduled date, time, and location for the Public Hearing is published in local newspapers and all customers are encouraged to attend.

Traditionally, following the receipt of public comments and implementation of changes directed by the Board, the budget and water or sewer rates are set for the following year. The budgets and rates are formally adopted in December.