Billing, Payments and Rates

 Leaks
 Water Quality
 
Billing, Payments and Rates
 
Why is my water bill higher than usual?
It is possible that you may have used more water or have a leak.  Sign up for the Portal to see why.
 
Can I look up my water and/or sewer bill information through the District web page or pay my bimonthly bill through the Internet?
The District’s present billing system doesn’t offer Internet access to customer account information.  Because of convenience that this could mean for customers, the District hopes to acquire a system with this capability when  the billing software is replaced, sometime within the next several years.
 
How does the Board of Commissioners determine when rate increases are needed?  How can customers provide feedback or comments regarding proposed increases?
The District prepares an annual Operating Budget based on our proposed operation and maintenance expenses, scheduled capital projects, and anticipated water and sewer revenues for the year.  Rate increases are proposed when anticipated costs exceed revenues.  The proposed budget is presented to the District Commissioners in November and a Public Hearing is held at that time to obtain customer feedback.  The scheduled date, time, and location for the Public Hearing is published in local newspapers and all customers are encouraged to attend.  Traditionally, following the receipt of public comments and implementation of changes directed by the Board, the budget and water or sewer rates are set  for the following year.  The budgets and rates are formally adopted in December.
 
Leaks

How do I know if I have a leak?
Sign up for the Portal and get up-to-date usage and set high usage alert. 
 
I have a leak at my home.  What can I do?
You are responsible for locating and repairing the leak.  If the leak is in your water line between the meter and the house you may be eligible for a one-time adjustment on your bill.  If the leak is due to a maintenance issue inside the home, you’re responsible for the entire water bill.  You may need to call a plumber to help you repair the leak.
 
Water Quality
 
My water tastes funny.  Why?
Is there a garden hose attached to your outside faucet?  If the water is turned ‘on’ but suspended from flowing by a hose nozzle, this may allow the water to back up into your house system and the strange taste may be coming from the garden hose at the outside faucet.  If the hose is not the problem, the District can send someone out to flush the water main and help you troubleshoot the problem.
 
My water smells strange.  Why?
This may be a result of high chlorine in the water.  The District can send someone out to help you troubleshoot the smell.  They will flush the main line if necessary.
 
Is the water fluoridated?
Yes.  There is one part of fluoride per million parts of water.
 
 Is my water hard or soft?
This water is soft, 1.40 grains per gallon.
 
Why is my water discolored?
There are many reasons for discoloration. One of the most common problems is the need to flush the hot water tank.
Sediment settles in the bottom of the tank and should be flushed out annually. This will help with discolored water that is generally noticed in the bath tub.  It will also improve the longevity of your hot water tank. So, if your hot water is discolored and the cold water is clear, this may be a simple solution to your problem. Flushing instructions are available at the District office.
 Another common cause of discoloration could be a dead-end main line serving your home. This would be noticed in the cold water.
The same sediment that ends up in your hot water tank also comes to rest in the bottom of the main line and, even more so, in dead ends. If you think this problem is occurring, contact the District office. We have ability to flush sediment from the dead ends.  All dead end lines will need this service on occasion.
Construction activity in your neighborhood may cause discoloration. This problem occurs from a broken water line or fire hydrant usage.
Anything that causes the water to flow at a higher velocity than normal can stir up the sediment which may result in discoloration.
After a main repair or shut down, the field crew takes great efforts to flush the sediment from the line to insure clear water at your tap.
Its important to realize that even though your water is discolored,  it is still safe to drink.