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Customer Service Open:
Monday through Friday 8:00am to 4:30pm. Customer Service Phone
Numbers: Pay through an automatic deduction from your bank account. To set up payment of your bimonthly water/sewer bill through an automatic withdrawal from a bank checking or savings account, download Electronic Funds Transfer Form (pdf) or call our Customer Service staff to request a form to be mailed to you. Return the form to us with a voided check or deposit slip displaying your bank account information. It typically takes 3-4 weeks to initially set up an account for automatic payment withdrawal.
To pay your District water/sewer bill with a VISA or MasterCard, residential customers can call our Customer Service staff and provide their customer account number, credit card number, expiration date and other necessary verification or they may bring that information to the District Administrative office. At this time, customers must contact us to authorize “credit card” payment each time they receive a bill.
Low-income Discount Water/Sewer rates. To apply for the District’s Low-income Discount rates, you can download Low Income Application Form (Effective through June 30,2009), Low Income Application Form (Effective July 1, 2009 through June 30, 2010) or call our Customer Service staff to request an application form to be mailed to you. Customers need to have household income below defined maximum levels by household size to qualify for the reduced rates. The maximum income levels needed to qualify are listed on the application form, along with instructions for completing the application process.
Unfortunately, the District’s present billing system doesn’t offer Internet access to customer account information. Because we recognize the added benefit/convenience that this could mean for customers, the District hopes to acquire a system with this capability when we replace our current billing software sometime within the next several years. |
Pay with a VISA or
Master Card.